Refund Policy

Transparent and just terms of refund for your comfort

Overview

At GeneralResourceClearing, we recognize that situations may vary, and we commit to providing clear and consistent refund policies. This document outlines the specifics of obtaining refunds for our yacht charter services.

Before you book, ensure that you have read this policy thoroughly. By reserving a charter with GeneralResourceClearing, you are confirming your accord with these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Full refund excluding handling charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card transactions

Conditions: Must be submitted via email or telephone in a written format

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter expense

Processing Time: 7-10 business days

Processing Fee: €25 is subtracted from the refund

Conditions: A valid justification is required; administrative fees apply

Less than 24 Hours Before Charter

No Refund

Eligible for: There is no opportunity for a refund

Exception: Consideration for urgent circumstances

Alternative: Charter credit could be offered based on management's discretion

Conditions: Proof must be presented for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Prioritizing safety, if our skilled captain determines the weather is not suitable for sailing, we offer flexible alternatives:

  • Full Refund: A complete refund if it's not possible to reschedule
  • Reschedule: Move your booking to another date without extra charges
  • Charter Credit: A credit you can use within a year from your original charter date

Weather Assessment Process

Our protocol for assessing weather conditions includes:

  • Evaluation of wind conditions
  • Survey of maritime conditions
  • Forecast of visibility and precipitation
  • Consultation of maritime alerts
  • Captain's assessment for safety

Decision Timeline: Decisions regarding weather cancellations are made at most 4 hours prior to the planned departure.

Medical Emergency Refunds

Emergency Circumstances

We are sympathetic to the occurrence of unforeseen medical conditions. We may consider special allowances for circumstances such as:

  • Unanticipated illness or injury necessitating hospital treatment
  • Passing of an immediate relative
  • Military obligation or emergency repatriation
  • Official legal responsibilities
  • Severe weather events impacting travel

Documentation Requirements

For emergency refund consideration, you must provide:

  • Medical verification or hospital records
  • Death documentation if relevant
  • Governmental military orders
  • Legal notifications of duty
  • Advisories on severe weather or emergency pronouncements

Processing: Emergency refunds are managed within 3-5 business days after we receive the proper papers.

Operational Cancellations

Mechanical Issues

If the assigned boat is inoperative and cannot be fixed:

  • Alternative Vessel: We will endeavour to provide a similar boat
  • Full Refund: If a suitable replacement isn't available
  • Partial Refund: If the substitute has a different cost
  • Compensation: Possible compensation for the inconvenience

Crew Unavailability

In the uncommon situation where an authorized crew is not obtainable:

  • Efforts to find another crew
  • Complete refund if the charter can't occur
  • Options to reschedule without added fees

Refund Processing

Payment Method

Reimbursements are completed using the original payment means:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Processing

€50 charge for cancellations made over 72 hours ahead

Bank Transfer Processing

€25 charge for all bank transfer refunds

International Processing

There might be additional fees for international payments

Charter Credits

When Credits Are Offered

In certain cases, credits might be provided instead of a refund:

  • Late cancellations (less than 24 hours prior)
  • Due to weather conditions
  • On requests to change the booking time
  • Should there be any operational challenges

Credit Terms

  • Validity: One year from the day it's issued
  • Transferability: Credits cannot be transferred
  • Value: Full worth of the booking (excluding any processing charges)
  • Usage: Applicable to any future bookings
  • Expiration: Credits must be used within a year, with no extensions

Partial Service Refunds

Service Interruptions

Should your experience be disrupted or curtailed due to factors we can control:

  • A proportional refund corresponding to the unutilized period
  • A voucher for a future charter of equal value
  • Additional services or upgrades with no charges

Guest-Related Interruptions

If a guest's actions or disregard for rules leads to the charter ending prematurely:

  • No return paid for the time not used
  • The full fee is still owed
  • Possible extra costs

Dispute Resolution

Should you contest the outcome of a refund decision, you can:

  • Ask for a reassessment from our managers
  • Present further detailed proof or documents
  • Look for resolution via consumer advocacy agencies
  • Use legal approaches as permitted by the law

How to Request a Refund

Step 1: Contact Us

To begin your refund request, contact us through:

Step 2: Provide Information

Ensure your refund request includes:

  • Confirmation number of your booking
  • Date and time of your charter
  • Reason for the cancellation
  • Applicable supporting documents (if necessary)
  • Your choice for the refund route

Step 3: Review and Processing

We will recognize receipt of your refund request within a day, evaluate it based on the stipulations of this policy, make our judgement within 48 hours, and arrange for approved reimbursements within the described processing timeframes.

Important Notes

  • Refund applications need to be provided in written form
  • Reimbursements are issued in €, independent of the initial payment currency
  • It is highly suggested to obtain travel insurance
  • This policy is subject to alterations with a month's notice
  • Refunds adhere to applicable fiscal norms and regulations

Contact Information

For inquiries or to start a refund process:

Refunds Department
GeneralResourceClearing Marine Services Ltd.
Marina Point
Hamburg 20459
Germany

Phone: +49 40 9999 9999
Email: [email protected]
Business hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 21, 2026

We designed this refund policy to be fair and to ensure transparency. We encourage you to peruse these terms attentively before booking, and do not hesitate to reach out with any queries.