Privacy Policy

1. Introduction

GeneralResourceClearing ("we," "our," or "us") takes the protection of your privacy very seriously. We outline in this Privacy Policy the methods in which we collect, use, disclose, and protect the personal information you provide when you access our website generalresourceclearing.sbs or employ our yacht charter services.

By utilizing our services, you are agreeing to the procedures documented in this policy. The policy adheres to necessary privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other related privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

Personal information is collected that you knowingly supply to us when you:

• Reserve a yacht charter
• Get in touch with us via our website or telephonically
• Opt-in to our newsletter
• Complete any forms on our website
• Join in on surveys or promotional activities

This could include:

• Names and communication details (such as email, telephone, and address)
• Financial details for transactions (carried out securely through independent service providers)
• Specific requests and essentials relating to the yacht charter
• Contacts for emergency scenarios
• Information on dietary constraints or any relevant health details (if shared)

2.2 Automatically Collected Information

Automatically recorded information may include details about your device and how you interact with our site when you browse our website:

• Internet protocol (IP) address and geolocation data
• Type and version of your browser
• Pages you've visited and the duration of your visit on our website
• Websites from which you were referred
• Information about your device (like type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Cookies and similar tracking mechanisms are utilized to improve your experience on our website. They allow us to:

• Retain your preferences
• Evaluate and enhance website usage and performance
• Deliver tailored content
• Refine our offerings

You can manage your preferences regarding cookies through your web browser settings or our cookie consent interface.

3. How We Use Your Information

The collected information is utilized for purposes including:

• Service Provision: To carry out yacht charter services, handle reservations, and maintain communication regarding your bookings
• Client Support: To address your queries and offer assistance when needed
• Transaction Management: For executing financial transactions and dealing with invoicing
• Maintenance of Safety and Security: To assure the security of our operations and safeguard against deceit
• Promotional Activities: To forward you marketing materials and enterprise updates, contingent on your consent
• Enhancement of Website: For the assessment of visitor behavior and upgrading our website's efficiency
• Upkeeping Legal Conformity: To fulfill legal and regulatory obligations

4. Information Sharing and Disclosure

Your personal data is not for sale, trade, or rent to outside parties. Circumstances in which we might disclose your information include:

4.1 Vendors and Service Aids

Information might be shared with reliable external services that support us in areas like payment processing, website hosting and maintenance, email campaigns, analytics and measuring performance, and customer service endeavors.

4.2 Judicial and Legal Compliance

We may disclose information when obligated by law or in response to legal proceedings, subpoenas, in case of emergencies, or to look into possible wrongdoing or illegal activities.

4.3 Corporate Realignments

Should the company undergo a merger, acquisition, or asset sale, your personal data may be transferred as a part of the deal.

5. Data Security

Suitable technical and organizational security measures are employed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These protocols may include encryption, secure server technology, entry controls, consistent evaluations, and training of personnel.

However, no electronic data transmission or storage system can be guaranteed to be 100% secure. We therefore cannot ensure the absolute security of your personal data.

6. Data Retention

Personal information is retained only as long as necessary for fulfilling the intended purposes of collection or as mandated by law. Typical retention periods might be:

• Charter reservations: 7 years for tax and legal reasons
• Communication for Marketing: up until the point you choose to unsubscribe or delete your data
• Analysis of Website Interaction: 26 months
• Assistance to Customers: 3 years following the final interaction

7. Your Rights and Choices

Your rights encompass the ability to request access, correction, erasure (subject to legal conditions), data portability, the choice to decline marketing communications, and to manage cookies. To exert these rights, please make contact with us using the information provided below.

8. Third-Party Services

8.1 Google Analytics

Website interaction is analyzed through Google Analytics. You can choose to opt out with the help of the Google Analytics Opt-out Browser Add-on.

8.2 Social Networking Platforms

Our website contains links to social media networks, each maintaining their own privacy policies.

8.3 Transaction Processors

Financial transactions are managed by third-party processors compliant with the Payment Card Industry Data Security Standard (PCI DSS).

9. International Data Transfers

Your data may be moved to and processed in countries outside of Germany. We safeguard your information with suitable protections in line with the relevant privacy laws.

10. Children’s Privacy

Our services do not target children under the age of 13, and we do not intentionally gather such individuals' data. If there is a suspicion that a child has provided us with their information, please reach out to us immediately.

11. Updates to This Privacy Policy

This Privacy Policy may change to mirror developments in our practices or legal stipulations. Should there be revisions, we will inform you by either posting the new policy, emailing registered users, or by showing a notification on our site. Your continued use of the services post-modification date is deemed as your acceptance of the changes.

12. Contact Information

Should you have any questions about this Privacy Policy or our handling of personal data, please get in touch with us:

13. Compliance with Google Ads User Consent Policy

We abide by the user consent policies set forth by Google Ads. You can make changes to your cookie/tracking preferences at any time using our cookie settings tool.